7egbd Privacy Policy
Your personal information is completely safe with us — through SSL encryption and strict data protection practices, 7egbd is committed to protecting your privacy at all times.
7egbd is a trusted online entertainment and betting platform in Bangladesh. We believe that protecting the personal information and privacy of our users is one of our highest responsibilities. This privacy policy ("Policy") will inform you how 7egbd collects, stores, processes, and protects your information.
By using our website, app, or any of our services, you automatically become subject to the terms of this policy. Please read this policy carefully.
What Information We Collect
We collect various types of information when you register and use services on 7egbd. The information collected is as follows:
1.1 Personally Identifiable Information
- Full name and date of birth
- Email address
- Residential address (including district and division)
- National ID card or passport number (for identity verification)
1.2 Financial and Payment Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
1.3 Technical and Usage Information
- IP address and device identifiers
- Browser type and operating system
- Time spent on the platform, page visits, and gaming activity logs
- Information collected through cookies and similar tracking technologies
1.4 Communication Information
When you contact our support team via live chat or email, we may store the content of those conversations. This helps us improve our service quality and resolve disputes.
Purpose of Using Information
7egbd uses your information only for the following legitimate purposes:
2.1 Account Management and Identity Verification
We use your personal information to keep your account active, verify your identity, and prevent unauthorized access. Age verification is required to block access to the platform for those under 21 years of age.
2.2 Processing Financial Transactions
Payment information is essential to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Withdrawals are typically completed within 10 to 45 minutes, and your financial information remains secure during this period.
2.3 Providing Customer Service
When providing 24/7 live chat support in Bengali, we need your information to resolve your issues quickly. Knowing your account history allows our support team to assist you more effectively.
2.4 Platform Security and Fraud Prevention
Technical information is analyzed to detect and prevent improper behavior such as money laundering, fraudulent activity, and opening multiple accounts.
2.5 Compliance with Legal Obligations
Information may be provided to comply with applicable laws and regulations, in response to requests from relevant authorities, and to fulfil court orders.
2.6 Service Improvement
By analyzing user experience, we continuously improve our gaming platform, payment system, and support services.
Methods of Data Protection
7egbd uses industry-standard technology and practices to ensure the highest level of security for your information.
SSL Encryption
Every exchange of information between you and our servers is carried out through 256-bit SSL encryption, which keeps data unreadable to third parties.
Secure Servers
Your information is stored in secured data centers accessible only to authorized personnel.
Access Controls
Only specific staff members are granted access to your information. Every access is logged and audited regularly.
Regular Security Audits
Our systems undergo regular security audits to identify and address any vulnerabilities in advance.
Sharing Information with Third Parties
7egbd never sells your personal information. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organizations handle your information under their own privacy policies.
4.2 Technology Service Providers
Limited technical information may be shared with providers of game software, server hosting, and analytics services. They are required to process information only in accordance with our instructions.
4.3 Legal Authorities
If a court, government authority, or law enforcement agency makes a lawful request, we are legally obligated to provide the relevant information.
4.4 Business Succession
If 7egbd changes ownership, merges, or is acquired, user information may be transferred to the new owner. In that case, users will be given appropriate notice.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 7egbd website to improve your browsing experience and ensure the functionality of our platform.
5.1 Essential Cookies
The platform cannot function properly without these cookies. They maintain your login session, ensure security, and remember your preferred language and settings.
5.2 Analytical Cookies
These cookies help us understand how users navigate the platform. This information is collected anonymously and is used to improve service quality.
5.3 Cookie Controls
You can disable cookies by going to your browser settings. However, this may limit some functionality of the platform.
Your Rights and Controls
If you have an account with 7egbd, you can exercise the following rights regarding your own information:
- Right to Review Information: You have the right to know what information we have stored about you.
- Right to Correct Information: If there is any error in your information, you can contact us to have it corrected.
- Right to Delete Information: In certain circumstances you can request that your information be deleted, however if there are legal obligations, it may not be possible to delete all information.
- Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
- Right to Opt Out of Marketing Communications: If you do not wish to receive promotional communications, please contact us.
- Right to Close Your Account: You can request to close your account at any time.
To exercise these rights, please contact our support team. We will endeavour to respond to your request within 30 working days.
Data Retention Period
How long 7egbd retains your information depends on the type and purpose of the information.
7.1 While Your Account Is Active
All account information is retained for as long as your account remains active. This is necessary to ensure service quality and to provide you with a personalised experience.
7.2 After Account Closure
Even after an account is closed, some information may be retained for a specified period for legal, regulatory, and anti-fraud purposes.
7.3 Financial Transaction Records
Records of financial transactions may be retained for an extended period in accordance with legal requirements. This is helpful for resolving disputes and ensuring legal compliance.
Protection of Minors' Information
7egbd strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect or process information from any person under the age of 21.
If we learn that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted. We ask that parents and guardians monitor their children's internet use.
Changes to the Privacy Policy
7egbd reserves the right to amend or update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notice will be displayed in a prominent location on the website
- The effective date of the change will be updated on this page
- For important changes, a notification may be sent to your registered email address
If you continue to use the platform after the updated policy is published, you will be considered to have accepted the terms of the new policy. It is therefore recommended that you review this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated team takes every request seriously.
Use our live chat support for immediate assistance in Bengali, 24 hours a day, 7 days a week.
For detailed privacy-related requests, email us at: [email protected]
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Visit our other informative pages to learn more about responsible gaming, terms and conditions.